While SnapTravel was on ok service before the pandemic, and works decently enough when the stars align it is absolutely horrible and unprofessional at following through with refunds. To their credit, they did finally give me a refund but it meant spending more time trying to explain to multiple people and to convince them that I wasn’t trying to scam them. It also didn’t address the non-existent customer service when I needed to cancel the reservation within the allotted time. The remark from the developer doesn’t even address the issue. ![]() I try to give any business the benefit of the doubt, but this is far too much. The "bug" has happened to me on 3 different occasions with 3 different hotels in 3 different cities with 3 different dates. Then, if something happens and I need to use the free cancellation, you ignore my efforts to contact you until after time had expired and make me jump through hoops in order to get my money back. Then, If I don't buy from you immediately, you send me a message that "the bug has been fixed" and offer me the original "discounted rate" which may or may not be the same. It is obvious to me that you have a bait and switch policy where you dangle a very cheap rate in front of me, then tell me when I try to purchase that the rate had expired and there are no more discounts available at this location. They have even created there very own review page as well ! □ where people write there own reviews on there companyĪll you gotta do to find the websites I’m talking about is google them & they will pop up trust me ! I clicked on it & thought it was the actual realīBB website because I was going to file a complaint but I did some investigating & snooping on the website & found out the SnapTravel scammers created & control the ![]() ![]() Now if you used a prepaid money gift card such as a vanilla card or something like that your most likely screwed. I would say that you did not authorize that transaction & you should be reimbursed in a few days or so. ✌□ If you are wanting to get your money back, the only way to do so is to contact your bank and file a dispute. If you choose to use this website after reading this review, here’s an “I TOLD YOU SO” for later after you find out for yourself that SnapTravel is a SCAM. SnapTravel is a Very Professional, Sophisticated & Well Played out SCAMĪre just the Scammers trying to out weigh the REAL reviews from REAL people that got scammed.
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